Disaster Recovery from the Trenches

  • April 15, 2014
  • 7:45 AM - 9:00 AM
  • FortisBC Conference Centre, 1111 W. Georgia St


  • plus GST
  • plus GST

Advance registration and payment is required. Cancellation: 72-hour notice

Registration & Continental Breakfast begins at 7:30am
Registration is closed

Disaster recovery from the trenches

Join two B.C.contact centre leaders on April 15 to hear how they handled serious business interruption events.
We have all been there at least once--network failure, data corruption, e-mail and website outages. Fires, floods, accidents, bomb threats, Skytrain stoppage, heavy snowfall.
Come and listen to their compelling stories about how they got back on track as fast as possible, how they dealt with customers and with staff to mitigate damage.
They will give you their candid view of what went according to plan and what did not, and the lessons learned.

And a special bonus, business continuity specialist David Mackenzie will outline what you need to do to develop your own effective business continuity plan.

Register now! Seating is limited and the industry expert panel sessions always sell out early.


Adam Willson
Squirrel Systems

As Support Services Director of the Squirrel Solutions Centre, Adam leads a 24x7x365 call centre operation boasting industry leading response times and focused on delivering an exceptional customer experience. Prior to joining Squirrel, he had the opportunity to work directly under Robert Herjavec, a successful IT entrepreneur who starred on Dragons’ Den and Shark Tank.

He will share his experience with how Squirrel Systems assisted their New York restaurants during Hurricane Sandy in October 2012, and how they used the same approach less than a year later to "keep afloat" over 100 restaurants in Alberta during the June 2013 Calgary floods. Squirrel was even able to have the Calgary Stampede corporate chain of restaurants ready for the event in record time!

Derek McClure
Lower Mainland Region Ambulance Communication Centre

As Manager of the Communication Centre for BC Ambulance Services, Derek has gained recognition as expert in this field as a result of leading his mission critical team through numerous business interruptions. He has raised the bar by developing a strong BC plan for ensuring business continuity for his organization. Derek has 24 years of experience with the BC Ambulance Service moving from his role as a paramedic to the communication centre. He is passionate about moving the focus away from planning just for catastrophes such as earthquakes or tsunamis. From his perspective, there are 3 things that cause business interruptions specifically evacuations on a regular basis. Know what they are, plan for them and learn how to effectively manage them.

David Mackenzie

Since 2012, Dave has been working with the City of Vancouver’s 3-1-1 Contact Centre to review and develop materials for emergency preparation, response, and business continuity. Since 1992 Dave has been active on numerous committees responsible for the development of emergency procedures and related support materials in school, office, and parks settings.

When you sit down to review your emergency response or business continuity plan (or create one from scratch), there are some great questions to ask at the outset, key outcomes to consider including, and common hurdles made easier if you anticipate them. Dave will highlight some items that are common and key to the framework of any response plan.

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