• October 23, 2013
  • 7:30 AM - 10:00 AM
  • 3777 Kingsway Avenue Burnaby BC V5H 3Z7
  • 2


Advance registration and payment is required. Cancellation: 48-hour notice

Registration & Continental Breakfast begins at 7:30am
Registration is closed

The BC Contact Centre Association’s 2013 blue-ribbon contact centre tour will be hosted by lululemon athletica’s Guest Education Centre. This prestigious event will be limited to 30 participants only. Members will be offered “Front of the Line” access. Note: All of the B.C. Contact Centre Association site tours to date have sold out, so sign up early to avoid disappointment!

Early this year, BC CCA was pleased to announce the first of two 2013 contact centre tours, featuring lululemon’s leading-edge new Guest Education Center in Burnaby. By popular demand, lululemon is, once again, opening its doors for a Fall session.

Many of you likely read the full page article on the lululemon organization and its successful corporate culture, which was published in the Business Section of the Vancouver Sun in August. In keeping with the “Transformational Corporate Culture” referred to in the article, the October Contact Centre Tour will provide a greater emphasis on the organization’s people and culture. Toward that end, lululemon Team Leaders will share how:

-  They successfully attract and retain great talents
-  They goal coach and mentor leaders
-  They are best in the world at product education
-  They empower educators to resolve complaints in the moment
-  They bring fun in everything they do

We look forward to seeing you there!!

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