• May 16, 2012
  • 8:30 AM - 11:30 AM
  • FortisBC, 4370 Still Creek Dr, Burnaby
  • 1


Price includes a continental breakfast and HST. Advance registration and payment is required. Cancellation: 72-hour notice.
Registration is closed

Our 2012 blue-ribbon contact centre tour will be hosted by the FortisBC Contact Centre. This prestigious event will be limited to 30 participants only. Members will be offered “Front of the Line” access. All of the B.C. Contact Centre Association site tours to date have sold out, so sign up early to avoid disappointment!
Once again, the BC CCA is pleased to offer our annual contact centre tour event, featuring the leading-edge FortisBC Customer Service Centre in Burnaby which opened January 1 of this year. One of two customer service centres in B.C. (second location is in Prince George), Fortis BC has recently brought back to the province its customer service experience. This innovative new contact centre operation provides a first-hand opportunity to view  industry-proven tools and techniques as well as to hear about the challenges in opening a high-volume start up customer service centre.

It is an opportunity you won’t want to miss!

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