• September 30, 2011
  • 8:30 AM
  • October 20, 2011
  • 11:30 AM
  • Burnaby BC Hydro Facilities, 6911 Southpoint Drive (C02)
  • 1


Price includes a continental breakfast and HST. Advance registration and payment is required. Cancellation: 72-hour notice.
Registration is closed


Our 2011 blue-ribbon contact centre tour will be hosted by the Accenture Operations Centre. This prestigious event will be limited to 30 participants only. Members will be offered “Front of the Line” access. All of the BC CCA contact centre tours to date have sold out, so sign up early to avoid disappointment!

**Registration for non-members will open three days before the event, subject to availability.**

Once again, the BC CCA is pleased to offer our annual Contact Centre Tour event, featuring the leading-edge and very innovative Accenture Operations Centre in Burnaby. One of almost 100 Accenture centres worldwide, this organization is known for bringing best practices, innovative assets and industry knowledge to its clients.

This local operation offers a convenient opportunity to view first-hand industry proven tools and techniques as well as a unique approach to performance management and employee engagement. It’s an opportunity you won’t want to miss!

Accenture provides a home away from home for almost 200 agents, providing universal services to BC Hydro customers. During this tour you will have the opportunity to hear from some of the agents, as well as specialist teams representing practices in learning and knowledge management, operational excellence, and quality and performance management.

Registration is open to members only now, so hurry and book now to avoid disappointment! All of the BC CCA Contact Centre Tour events sell out quickly.

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