The Power to See Ourselves as Our Customers See Us

  • February 22, 2017
  • 8:30 AM - 11:30 AM
  • Metropolitan Hotel, 645 Howe Street, Vancouver


  • plus GST (login for the member rate)

Registration is closed

If What would your business be like if you saw the whole picture of what a customer has to go through to get information, make a purchase, register, submit a form, make a complaint, get support help, or otherwise transact with your organization.

Does your organization understand that successful (or problem) customer experience is rooted in practices and policy, not just with customer-facing employees?  By understanding the end-to-end journey, i.e. the number and type of steps customers are forced to take, you will have the information needed to make their experience more efficient and in alignment with your brand.

The Customer Experience (CX) Journey Mapping Workshop will begin with a real-world example that will help you understand how to build a customer journey model. Then during the second half of the workshop you will start working on analyzing your own customers’ journey. You will walk away with ideas and actionable tools designed to get you ready to identify critical fail-points and start the process to streamline your customer’s journey.

Price:  $49.00 for members, $79.00 non-members.

Members are invited to register a second person from their organization FOR FREE. Just e-mail the person’s name and job title after you register.


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