Tuning Up Your Quality Program

  • November 01, 2016
  • 7:45 AM - 9:30 AM
  • Metropolitan Hotel, 645 Howe Street, Vancouver


  • plus GST (login for the member rate)

Registration is closed

Tuning Up Your Quality Program

If your quality program is in a rut and no longer adding value to your organization or aligned with your business objectives, this session is for you. Our expert will help you diagnose your quality malaise and find the cure. In this in-depth session, we’ll focus on effective quality program design, including how to develop constructive guidelines, motivational questionnaires and scoring, how to incorporate speech analytics effectively, impactful reporting, and effective communication and coaching.


Speaker: David Fuller, Sr. Director Strategic Consulting at Interactive Intelligence

With almost 30 years of professional experience leading business strategy, customer service & support, and business process change in addition to many other disciplines, David is a well-recognized leader in our industry. He has been a frequent speaker at customer service, contact centre, help desk, CRM and other telecommunications industry conferences and events and will be sharing his experiences with us in this high-value session.

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