End to End Employee Experience

  • February 17, 2016
  • 7:45 AM - 9:00 AM
  • Metropolitan Hotel, 645 Howe Street, Vancouver
  • 6


  • plus GST (login for the member rate)

Registration is closed

At brands like lululemon, the success or failure of guest experience relies upon the consistently exceptional efforts of its employees. To achieve this requires not only guest experience design, but employee experience design. Dave Pitsch, director of the guest education centre at lululemon athletica, will share his team's unique end-to-end approach—in recruiting, training and development, cultural values, fun, and entrepreneurship—to create the environment for lululemon employees to deliver exceptional guest experience. This event will appeal to forward-thinking contact centre directors, managers, trainers and team leaders.

Speaker: Dave Pitsch

Dave is director of the guest education centre at lululemon athletica and has been part of lululemon since 2011 leading a range of omnichannel and global expansion initiatives. In his time at the GEC, he has helped the team simultaneous achieve best-in-class guest experience scores, measure and improve employee engagement, and become a talent pipeline for the rest of the company.

Prior to joining lululemon, Dave worked in management consulting as part of Bain and Company helping clients in the retail, insurance, and airline industries.  Dave has an MBA from the University of Michigan and a bachelor's degree from DePaul University in Chicago.  In his personal time, Dave loves crossfit, mentoring early career professionals, and Michigan football. 

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