Delivering a positive customer experience begins with front-line staff. Outstanding service in today's Twitter world brings unique new challenges. How do we as leaders, create a positive environment that engages team members and energizes the workplace?

Our brightest employees are looking for the most rewarding opportunities. The good news is, that in our current cultural environment, the perception of “rewarding opportunity” can take many forms. Creativity and focus can be the key. The challenge is to find the right combination for your business.

Please join us for our 2016 Industry Expert Panel to hear what three of our member organizations are doing to meet this challenge.

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